Refund Policy

At EKK Candle Art, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please carefully review the following guidelines:

  1. Eligibility for Returns:

    • Returns are accepted for products that are in unopened and unused condition.
    • The return period is within 15 days from the date of delivery.

  2. Return Process:

    • To initiate a return, please email us at ekkcandleart@gmail.com with your order details and reason for the return.
    • Our customer support team will provide you with a return authorization and further instructions on how to proceed.

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
    • EKK Candle Art is not responsible for any lost or damaged items during the return shipping process.

  4. Inspection and Refund:

    • Once we receive the returned item, our team will inspect it to ensure it is in unopened and unused condition.
    • If the return is approved, we will initiate a refund to the original payment method used for the purchase.
    • Please note that shipping costs are non-refundable.

  5. Exchanges:

    • We currently do not offer direct exchanges for returned items.
    • If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact us immediately at ekkcandleart@gmail.com.
    • We may request photographic evidence of the damage or defect to assess the situation and provide an appropriate resolution.

  7. Non-Returnable Items:

    • For health and safety reasons, we cannot accept returns on opened or used items.
    • Additionally, custom or personalized items are non-returnable unless they arrive damaged or defective.

Please note that the above return policy applies only to purchases made directly through EKK Candle Art. If you have purchased our products from a third-party retailer, please contact them directly for their return policy.

If you have any further questions or require assistance with a return, please don't hesitate to contact our customer support team at ekkcandleart@gmail.com. We are here to help and ensure your satisfaction with our products.